Your Opportunity:

This is an exciting opportunity for a Call Center Manager; the primary responsibility is to manage, train, develop, coach, monitor and empower team members to provide customers with a superior sales and service experience. This also includes the ability to support the transference of skills and knowledge obtained into practice and production thereby meeting and exceeding key performance objectives.

Is The Car Girls Right For You:

  • You have the Energy to commit to going ‘above and beyond’ on everything you do, it is not the exception. You create success and deliver exceptional results. You expect that hard work is required to do great things.
  • You seek Opportunity. You focus on solutions, not problems. You are naturally inquisitive and business focused. You thrive working with diverse        teams, and you are deeply committed to our collective success.
  • Your Growth. You thrive on diversity in your work, on learning, and helping others learn as well. You effectively manage multiple tasks or projects on time, and you help your team to do the same.

Role Accountability:

  • Coordinate and direct the daily operations of a team of 16-20 employees as well as contribute to the success of your function through your leadership role within your peer group.
  •  Provide daily coaching and feedback, recognize and reward accomplishments and contributions, introduce new processes and procedures, and track performance to achieve set goals.
  • Resolve complex issues, review and recommend system modifications, conduct quality reviews, and monitor daily business.
  • Manage your time according to specific deadlines and tasks
  • Interact directly with the executive team and other departments to be accountable for deliverables to them on a daily / monthly basis such as reporting of volume and performance.
  • Track and develop talent within your team to prepare and produce future leaders.
  • Create sales scripts to match the related promotion of the client
  • Manage staff schedules and shifts on a weekly basis

Your qualifications:

  • A minimum of 2 years of experience in a call center or fast paced work environment.
  • Bachelor’s degree in business or related field or equivalent combination of education and experience.
  • Proven leadership skills in creating an environment where employees are excited, engaged, and capable of delivering exceptional performance.
  • Extensive customer service knowledge and background with the ability to create and deliver exceptional customer experiences.
  • Proven communication and diplomacy skills to work cross-functionally to influence others, drive results/change, and implement new processes & procedures.
  • Strong analytical and quantitative capabilities to assess and drive process improvement.
  • Demonstrated ability to investigate and solve complex problems.
  • Proven ability to achieve service and sales results.
  • Strong PC skills in Microsoft Office (Word, Excel, Outlook, PowerPoint) and specific knowledge of systems and applications used to support a call center environment.
  • Experience in the energy industry is a plus.
  • Flexibility and availability to work different shifts within the Contact Center hours of operations.

 If this sounds like you and you are looking for an opportunity to apply your expertise and earn a great living and enjoy all the perks The Car Girls has to offer, then we want to hear from you. Please send your resume to info@thecargirls.ca